Why have a complaints procedure?

An effective complaints management system is a proven way of maintaining & building relationships with the people whom rely on our service.

Handling Complaints well
  • Demonstrates our commitment to our clients & other stakeholders
  • Demonstrates your commitment to providing the best possible service
  • Helps to find out about things that have gone wrong so we can fix them
  • Helps us to prevent things going wrong again in the future
Download Complaints Procedure