Services

Our Services

We provide a complete end to end solution from ‘First Notification of Loss’ through to repair completion or salvage disposal for car, LCV, HGV and Motorcycles.

We also offer specific intervention services to ensure we control & minimise your claims cost including third party liability costs.
We strive to deliver consistently high levels of customer service through a fully committed and proactive team using streamlined and uncomplicated processes.

These processes are supported by a bespoke & intelligent IT system to fully capture and manage costs, proactively manage claim lifecycles and minimise claims leakage.

Fleet Services

  • First Notification of Loss 24 hour UK Call Centre
  • Dedicated Account Management
  • Repair Management
  • Third Party Intervention
  • Non Fault Services
  • Full Claims Handling
  • Engineering
  • Salvage
  • Risk Management Services

Our Strengths

  • More than 20 years experience in the fleet & insurance sector.
  • A proven track record of reducing average repair costs.
  • Ability to control and manage off road times.
  • A Customer Service NPS score one of the lowest in the Industry.
  • Robust ULR process
  • Highly qualified and knowledgeable staff.
  • Dedicated & focused account handling teams.
  • Proven processes with the flexibility to personalise.
  • Leading edge IT systems.

Our I.T:

  • Our SQL-based purpose built system is fully integrated and operates from First Notification of Loss right throughout the process to invoicing.
  • Updated in real time.
  • Easily customisable by IT staff and users.
  • Supports multiple layered accounts.
  • Individually tailored to capture specified client requirements.
  • Web portal in a user friendly format.
  • Exported reports in various formats e.g. Excel, CSV, XML can be automated and for easy itergration to your own systems.